Patient satisfaction is a very effective indicator to measure the success of hospital care. Delivery of patient-focussed care requires that we provide care that is unique and patient-centered, not just sometimes or usually, but always. Patient centered care is demanding and involves adaptability, a culture of sensitivity and compassion and a drive to care for persons of different religious and cultural backgrounds, gender preferences, developmental stages, and emotional states of well being. Our agency is committed to increasing your organization's patient satisfaction rates. Patient happiness begins with employee satisfaction and service excellence.